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Shipping Policy

Using sophisticated order processing and inventory management software systems,Greenstaurant is able to process, pack, and ship your order quickly and efficiently. With few exceptions, most orders are picked and packed for shipment at our Conyers, Georgia, warehouse within 1-2 business days after the order is received online. Those few exceptions are related to merchandise availability, daily shipping cut-off times, and weekend/holiday shipping availability.

Merchandise Availability
With rare exceptions, all merchandise is in stock and ready to ship. In the event that one of your items is out of stock, we will hold the order until it can ship in its entirety as long as the missing items are scheduled to arrive at our warehouse within a few business days.

Greenstaurant.com offers Free Shipping on all orders $99 within the Continental U.S. (excluding Alaska & Hawaii). Orders ship via UPS Ground. Orders exceeding 10 cases or more may be shipped via common carrier.

Order Tracking
Once your order has been fulfilled, the UPS tracking number will be automatically emailed to you. Please add Info@Greenstaurant as a non junk email address so we don’t end up in your spam filter when emailing the notifications.

Service Area
Greenstaurant.com ships domestically within all 50 States and Puerto Rico. We cannot ship to Post Office box addresses.

Daily Shipping Cut-off Times
Most orders will be processed and shipped on the same day if the order is placed before 1 p.m. Eastern time Monday through Friday. It is our goal to ship the same day or next business day for all orders, but we cannot guarantee these shipping times. If your order is time sensitive, please use one of the expedited shipping methods.

UPS does not offer pickup or delivery services on Saturday, Sunday, or Holidays. In the United States, UPS observes the following holidays:

Memorial Day - Monday, May 26, 2014
Independence Day - Friday, July 4, 2014
Labor Day - Monday, September 1, 2014
Thanksgiving Day - Thursday, November 27, 2014
Day after Thanksgiving - Friday, November 28, 2014
Christmas Day - Thursday, December 25, 2014
New Year's Eve - Wednesday, December 31, 2014
New Year's Day - Thursday, January 1, 2015


Estimated Arrival Time Using UPS Ground
The map below illustrates the number of transit days for delivery via UPS Ground from the time your order leaves our Atlanta warehouse:


Expedited Shipping Options

In addition to UPS Ground, we also offer these shipping options:

UPS Next Day Air – Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination

UPS 2nd Day Air – Delivery by the end of the second business day, some locations in Alaska and Hawaii require additional transit time

UPS 3 Day Select – Delivery by the end of the third business day, available in the 48 contiguous states

If your order is placed after 1 p.m. Eastern, we cannot guarantee that it will ship on that day. While we try to ship expedited orders out as quickly as possible, if the order comes in late in the day it may be shipped on the next business day.

Expedited shipping methods do not affect our order processing time. However, expedited shipping will shorten the time it takes for UPS to get your order to its final destination once it is picked up from our warehouse.

The following example illustrates this concept: An order is placed on a Thursday at 10pm with UPS Next Day Air. Using the UPS pickup and delivery schedule, the earliest the shipment would be available for pickup is on Friday, available for delivery on Monday – the next business day.

Return Policy

You may return products within (60) sixty days of purchase for credit. Products being returned must be new, unopened and in sellable condition. Customer is responsible for shipping the products back either via UPS or the USPS. A 20% restocking fee will apply. Please include a copy of the original packing slip as well as a note with the reason for the return. 

Once your return is received and inspected (usually within 72 hours of receipt) we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company it may take an additional 2-10 business days after your credit is applied for it to post to your account.


International Shipping Now Available!

International Shipping Now Available!


We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!



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